Kudzu-Ops Mailing List: Re: Kudzu Losses & Invoices

[Gail P Barton (gpbarton) (gpbarton]

Thank you, John,

In hindsight, I should have engaged you in the conversation earlier just so you 
would be aware. However, it was our hope the bags would 'turn up' especially 
when it was learned that supervisors or management from Kudzu was to ride the 
routes investigating the many losses from here and elsewhere. 

Your interest and guidance is appreciated.
Gail

-----Original Message-----
From: John Burger [mailto:jburger [at] aserl.org] 
Sent: Monday, December 07, 2015 09:33 AM
To: Gail P Barton (gpbarton)
Cc: kudzu-ops [at] aserl-lists.org; Paula Renea Phillips (pphillps); Regina M 
Cade (rcade)
Subject: RE: Kudzu Losses & Invoices

I am very sorry to hear about these losses.  I had no idea...

Please note that our new contract with Lanter as a higher payout -- now $250 
per bag.

Please let me know the total of the claims -- if nothing else gets Lanter's 
attention, that surely will.


--jeb

John Burger, Executive Director
Association of Southeastern Research Libraries
   ASERL
   c/o Georgia State University Library - Administration Suite LS7
   100 Decatur Street SE
   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

Follow ASERL on Facebook:  http://on.fb.me/Ziuz2a Find me on Twitter:  
https://twitter.com/ASERLJEB  


-----Original Message-----
From: Gail P Barton (gpbarton) [mailto:gpbarton [at] memphis.edu] 
Sent: Monday, December 07, 2015 10:26 AM
To: John Burger
Cc: kudzu-ops [at] aserl-lists.org; Paula Renea Phillips (pphillps); Regina M 
Cade (rcade)
Subject: RE: Kudzu Losses & Invoices

John,

We have been in discussion with Kudzu for weeks with assurances that they, 'are 
looking for the missing bags.' We provided a spreadsheet of the ones that 
vanished August 27 and 28 just prior to the online system. There have been 
others dotted throughout and inquiries made on a regular basis. Both our 
Lending staff and I have called and received calls from Lanter Office staff. 
They have suggested we go ahead and make the claims but the $100 per bag will 
not cover the replacement costs. 

In speaking with others, I have heard similar things have happened elsewhere. 
Since it is time for invoices, I was curious if others were going to adhere to 
the ILL Code 4.8 about the Borrowing Library, even though assured the loss was 
Kudzu related during August and early fall term.

Gail

Gail Perkins Barton
Assistant Professor / Interlibrary Loan Librarian Collection Management

The University of Memphis
126 Ned R. McWherter Library
Memphis, TN 38152 

901.678.8223 | memphis.edu



-----Original Message-----
From: John Burger [mailto:jburger [at] aserl.org]
Sent: Monday, December 07, 2015 09:19 AM
To: Gail P Barton (gpbarton)
Cc: kudzu-ops [at] aserl-lists.org
Subject: RE: Kudzu Losses & Invoices

Gail:  This is the first I have heard of a U-Memphis' great number of books 
vanishing.  Can you provide a number (even a rough estimate) of how many books 
have been lost?  

Others:  Is this a problem for other libraries, too?  

We should be reporting any and all lost items ASAP to the courier when the loss 
occurs.  This is the whole reason we launched the tracking system in September.


--jeb

John Burger, Executive Director
Association of Southeastern Research Libraries
   ASERL
   c/o Georgia State University Library - Administration Suite LS7
   100 Decatur Street SE
   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

Follow ASERL on Facebook:  http://on.fb.me/Ziuz2a Find me on Twitter:  
https://twitter.com/ASERLJEB  

-----Original Message-----
From: Kudzu-Ops [mailto:kudzu-ops-bounces+jburger=aserl.org [at] 
aserl-lists.org] On Behalf Of Gail P Barton (gpbarton)
Sent: Monday, December 07, 2015 10:08 AM
To: John Burger
Cc: kudzu-ops [at] aserl-lists.org
Subject: [kudzu-ops] Kudzu Losses & Invoices

Dear ASERL partners, using the Lanter Kudzu Courier,

It is the time of year that books, never received, either going to or returning 
from the Lender or Borrower, are assessed and invoices prepared. We have a 
great number of books that simply vanished through the shared courier system  
and no doubt, many of you have as well.

In light of this very concerning situation, I am interested in what other Kudzu 
Libraries plan to do as it relates to invoicing. Are we inclined to make the 
claim for the many books lost through Lanter/Kudzu and invoice the remaining 
amount to the Borrower? Or are any libraries inclined to 'forgive' the loss to 
the Borrowing library in this case?

Thanks in advance for thoughts and feedback. You may contact me 'off list' or 
call to discuss this further.
Gail

Gail Perkins Barton
Assistant Professor / Interlibrary Loan Librarian Collection Management 
gpbarton [at] memphis.edu
901.678.8223 | memphis.edu

The University of Memphis
126 Ned R. McWherter Library
Memphis, TN 38152
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