Kudzu-Ops Mailing List: Re: Any issues with Rapid-ILL?

[Chew, Amy (achew1]

We haven’t had any issues, but we use the ILLiad addon for RapidILL. A lot of what I’ve seen on the Rapid listserv lately seems to be issues within RapidX and Alma. We did have some Alma degradation yesterday that was resolved.

 

 

Amy K. Chew, MSLS (she/her)

Director, Collection Management & Sharing

University of Tennessee Libraries (TKN)

1015 Volunteer Boulevard

Knoxville, TN 37996-1000

achew1 [at] utk.edu | 865-974-6867

 

From: Kudzu-Ops <kudzu-ops-bounces+achew1=utk.edu [at] aserl-lists.org> On Behalf Of Rebecca Crist, ASERL
Sent: Friday, November 21, 2025 1:55 PM
To: Chew, Amy <achew1 [at] utk.edu>
Cc: Email list for librarians supporting day-to-day operations of ASERL's "Kudzu" resource sharing program. <kudzu-ops [at] aserl-lists.org>
Subject: [kudzu-ops] Any issues with Rapid-ILL?

 

Hello folks,

I’m hearing from some other consortia that they’ve been running into problems with Rapid-ILL—among other things, with quality issues with the system status updates, receiving items, and overwriting requests. One of these consortia is preparing for a meeting with Clarivate and asked if any others were having similar problems.

 

So: How are things going with Rapid-ILL? Do you still find it dependable? Are you receiving the items you need, as well as correct and timely information about the requests?

 

Thanks for any feedback. If you’d prefer to reply privately, please feel free to reply to me, or otherwise to the list.

Best,

Rebecca

 

 

 

 

Rebecca Crist

Program Coordinator for Shared Collections Resources

ASERL, the Association of Southeastern Research Libraries

540 Asbury Circle, Suite 316
Atlanta, GA 30322-1006

rebecca [at] aserl.org