Kudzu-Ops Mailing List: Re: Unable to Print Lanter Pickup Manifest

[Eric Snow (esnow]

John: John Burger is correct. This has to do with no scans being performed on your books. I am working with operations to resolve this. Please keep me updated tomorrow on whether you are able to generate your manifest for the right date.

Sent from my iPhone

On Oct 29, 2015, at 4:00 PM, John Burger <jburger [at] aserl.org> wrote:

John:

Greetings from Virginia. Sorry for the delay in replying -- today has been back-to-back meetings sine 9am. 

I've sent your info on to Eric Snow & Audra Driscoll in Lanter's IT division. One of them will be in touch with you soon to figure out what's up. I suspect it's a matter related to your driver missing some scans, but Eric / Audra can confirm that. 

--jeb

Sent from my contraption. Apologies for any typos...

On Oct 29, 2015, at 10:33 AM, Sandoval, John H <jsandoval1 [at] miami.edu> wrote:

Hello Everyone,

 

Today we are having the same issue, everything is working but when we try to print the Manifest it told us no results were found.  We tried it twice and came up with the same error.

It just doesn’t find any work done for today.   We cannot ship without printing a manifest

Any suggestions?

 

 

John Sandoval

Interlibrary Loan / Reserves Manager

Otto G. Richter Library

University of Miami

Coral Gables, FL 33124

jsandoval1 [at] miami.edu

Ph. 305-284-6102
Fax 305-284-2540

 

 

 

From: Kudzu-Ops [mailto:kudzu-ops-bounces+jsandoval1=miami.edu [at] aserl-lists.org] On Behalf Of Davis, Cornelia
Sent: Monday, October 26, 2015 9:19 AM
To: Sandoval, John H <jsandoval1 [at] miami.edu>
Cc: Tom Vaughan <tvaughan [at] lanterdeliverysystems.com>; Jason Ackerley <jackerley [at] lanterdeliverysystems.com>; kudzu-ops [at] aserl-lists.org; 'mcooney [at] lanterdeliverysystems.com' <mcooney [at] lanterdeliverysystems.com>
Subject: [kudzu-ops] Unable to Print Lanter Pickup Manifest

 

Good Morning John,

 

We had issues again printing our Lanter Pickup Manifest.  We were able to process books, bags, and shipping labels but the Lanter Pickup Manifest did not download for 10-23-15 “No results were found”.  We did the same as before, filled out one of the old Shipment Records but without noting the long  barcode, only the destination libraries and number of bags.  We were also unable to download the Transfer status report for 10-23-15 this morning.

 

 

Thanks,

 

Cornelia Davis

Circulation Services Manager

University of Alabama Libraries

205-348-3417

cdavis [at] ua.edu

 

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