Kudzu-Ops Mailing List: Process change for Lanter service issues

[John Burger (jburger]

Kudzu-Lanter Friends:

 

Lanter is trying to rectify its service issues, and has centralized their customer service into a single office.  Starting immediately, please report all problems with missing items, lost items, damages, etc to Lanter’s centralized Customer Service Department (800-830-6126).  I would appreciate receiving a quick email about your problems to me as well, for my own information purposes.

 

ALSO:  Speed is of the essence in reporting / rectifying problems.  It is much easier for Lanter to trace a package that has been missing for a few days rather than a few weeks.  The “wait and see if it shows up” approach is generally not fruitful – please report items that are more than a day late to Lanter ASAP.

 

THIS PART HAS NOT CHANGED:  Please continue to fax daily manifests to Carol Green in Atlanta (678-593-7041).

 

I will update our documentation to reflect this.  Here’s hoping this proves to be a useful change.  Thanks for your support of this program.

 

 

 

--jeb

 

John Burger, Executive Director

Association of Southeastern Research Libraries

   ASERL

   c/o Georgia State University Library - Administration Suite LS7

   100 Decatur Street SE

   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

 

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