Kudzu-Ops Mailing List: Lanter Process Change for Lost/Damaged Items

[John Burger (jburger]

Hi folks:

 

We have been asked to make a minor process change for Lanter deliveries that become lost or missing:  Please send such requests to southeastcs [at] lanterdeliverysystems.com.  I am attaching an updated version of our process documentation that reflects this change.

 

I have asked for an update on the implementation of the point-to-point scanning.  It was originally scheduled to be in place by Oct 1, but given the date I am skeptical Lanter will meet that timeline.

 

LAST BUT NOT LEAST:  I am growing increasingly frustrated with Lanter’s performance.  If anyone wants to volunteer to work with me to find another vendor we can hire to replace Lanter, please let me know.

 

Thanks.

 

 

--jeb

 

John Burger, Executive Director

Association of Southeastern Research Libraries

   ASERL

   c/o Georgia State University Library - Administration Suite LS7

   100 Decatur Street SE

   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

 

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