Kudzu-Ops Mailing List: Lanter Bag Delivered to Wrong Library

[John Burger (jburger]

Kudzu-Lanter Friends:

I'd like to use the following as a reminder about our responsibilities to each 
other and to Lanter Delivery Systems.  Please have a peek at the attached 
delivery label.  

The library sending the items to SUC was re-using a label from a previous 
delivery. That is fine -- HOWEVER they failed to completely cover the old 
label, leaving 2 sort codes visible.  Lanter staff had to guess which sort code 
to use, and in this case they used the wrong code -- the bag was mis-routed to 
ALM instead of SUC.  (ALM has since re-sent the bag to SUC.) 

Please be sure your staff and student workers make use of the proper labels and 
that only one address / sort code are visible on outgoing shipping labels.  

Many thanks for your continued help as we work through these process issues.

--jeb

Sent from my iPad. Apologies for typos. 

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