Request for Details re: Ongoing Lanter Problems
From: John Burger (jburgeraserl.org)
Date: Tue, 24 Jul 2012 12:02:31 -0700 (PDT)

Folks:

 

I am meeting with Lanter’s district reps next Thursday (Aug 2) here in Durham.  I welcome details from y’all about ongoing problems so I can give them a complete picture of our situation.  Please send me a concise email with any issues that remain outstanding / ongoing, such as:

 * loss / damage claims that have not been acknowledged / paid in a timely manner

  * shipments that are missing (current situations – do not need long-ago history)

  * problems with drivers that have missed delivery days

  * problems with drivers that are not properly trained

  * other ongoing problems with Lanter’s services

 

Please send me this info by the close of business on Wednesday, Aug 1.  Thanks!

 

 

--jeb

John Burger, Executive Director
Association of Southeastern Research Libraries
   ASERL
   Box 90182  /  411 Chapel Drive
   226A Bostock Library
   Durham, NC 27708
   919-681-2531 – telephone
   919-681-0805 -- fax

 

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