Kudzu-Ops Mailing List: Re: Proposed changes to Kudzu ILL Policy -- Processing Fees for lost/damaged items

[Shirley R Thomas (srthomas]

Let me add too, that I also agree with John B. I do not think it should be included in the policy.

On Thu, Jan 22, 2015 at 1:37 PM, Shirley R Thomas <srthomas [at] vcu.edu> wrote:

Hi Tracy,

I agree. VRC charges a replacement and non-refundable processing fee ($25) for lost items.  The replacement fee and the processing fee are identified on separate lines on our invoices. This might be considered a best practice.

On Thu, Jan 22, 2015 at 11:39 AM, Luna, Tracy M <tluna [at] utk.edu> wrote:

Kathleen Bailey, our borrowing supervisor, asks if we are going to pay/charge a processing fee, then would the fee be a separate line item on the invoice?

So if a book is returned and the money refunded, (and the processing fee isn't refunded), we still have to refund the full amount to the patron b/c we can't 'prove' it was the non-refundable processing fee.

Tracy Luna
UT Knoxville

-----Original Message-----
From: Kudzu-Ops [mailto:kudzu-ops-bounces+luna=utk.edu [at] aserl-lists.org] On Behalf Of John Burger
Sent: Thursday, January 22, 2015 9:45 AM
To: Luna, Tracy M
Cc: kudzu-ops [at] aserl-lists.org
Subject: [kudzu-ops] Proposed changes to Kudzu ILL Policy -- Processing Fees for lost/damaged items

Hey Kudzu Folks:

During our last Kudzu-Ops conference call, we discussed one of the items in the Kudzu ILL Policy & Procedures document to see if it reflected current practices.  See http://www.aserl.org/programs/aserl-wrlc-ill/kudzu-ill-policy/ for the full text of the current policies/procedures.  These have been in place for nearly 15 years with little/no revision over time, so we felt it was worthwhile to review the following item:

CURRENT -- In effect since 2001:
"8. The borrowing library is responsible for any returnable material from the time it is shipped to the borrower until it is returned to the lender. If damage or loss occurs, the lender may request replacement or compensation. There will be no other library to library fees associated with this agreement, including overdue fines or nonrefundable processing charges. The borrowing privileges of a Kudzu library may be suspended only as a last resort."

Most of the people on last week's call indicated their library had instituted some kind of processing charge in the past few years to cover the cost of ingesting replacement copies of items that are lost/damaged.  Based on that discussion, I agreed to draft a slight modification to the above policy, as follows:

PROPOSED REVISION -- January 2015:
"8. The borrowing library is responsible for any returnable material from the time it is shipped to the borrower until it is returned to the lender. If damage or loss occurs, the lender may request replacement or compensation and/or processing charges. There will be no other library to library fees associated with this agreement, including overdue fines. The borrowing privileges of a Kudzu library may be suspended only as a last resort."

YOUR FEEDBACK NEEDED
Please reply to the list (kudzu-ops [at] aserl-lists.org) with your reactions to this proposed change.  Your feedback is needed by FEBRUARY 13.  Please be candid.

NEXT STEPS
1) Shirley Thomas (VCU) has volunteered to work with me to review the full text of the policy to ensure it reflects current practices and needs.  Other volunteers are welcome -- please drop me a line (jburger [at] aserl.org) if you are interested in helping with this task.  If we find other items we feel need review/revision, we will post that information to this email list.

2)  All proposed changes must be reviewed/approved by the library deans/directors at Kudzu libraries.  We will compile any proposed changes and submit them for review/approval -- anticipated for March 2015.

Please let me know any questions or concerns.  Thanks!


--jeb

John Burger, Executive Director
Association of Southeastern Research Libraries
   ASERL
   c/o Georgia State University Library - Administration Suite LS7
   100 Decatur Street SE
   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

Follow ASERL on Facebook:  http://on.fb.me/Ziuz2a Find me on Twitter:  https://twitter.com/ASERLJEB 



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--

Shirley R Thomas

Head, Resource Sharing and Delivery

VCU Libraries

901 Park Avenue

Richmond, VA 23284-2033

Fax: 804-828-1730

Voice: 804-828-1706

http://www.library.vcu.edu/ill/index.html

'It always seems impossible until it's done.' Nelson Mandela

'Do what you can, with what you have, where you are.' Theodore Roosevelt

'Be yourself; everyone else is already taken.' Oscar Wilde

--

Shirley R Thomas

Head, Resource Sharing and Delivery

VCU Libraries

901 Park Avenue

Richmond, VA 23284-2033

Fax: 804-828-1730

Voice: 804-828-1706

http://www.library.vcu.edu/ill/index.html

'It always seems impossible until it's done.' Nelson Mandela

'Do what you can, with what you have, where you are.' Theodore Roosevelt

'Be yourself; everyone else is already taken.' Oscar Wilde