Kudzu-Ops Mailing List: PLEASE REVIEW / COMMENT: Lanter Courier Process Documentation

[John Burger (jburger]

Kudzu-Lanter Friends:

You may recall a small Task Force* has been working on documenting the steps 
for shipping items via Lanter courier.  We'd like your review of the attached 
draft.  

We uncovered some variances in practices among Task Force members, so we expect 
the larger group will also find they do some things a bit differently than what 
is described here.  Ultimately our goal is to establish consensus on these 
practices to ensure our libraries are providing optimal service to each other, 
and giving Lanter what they need to be an effective vendor.

NOTE:  You'll see we are discussing a possible change in practice for filing 
claims for items that are lost/damaged - see the box near the end of the 
document.  Please let us know your comments/questions on this section in 
particular.

ALSO:  We had our first conference call with Lanter last week and discussed 
these issues, ongoing service problems, and the future of the service.  We are 
scheduled to talk again during the week of June 16.  They have indicated they 
are implementing point-to-point scanning for their shipments, which would 
greatly aid in tracking packages, especially those that go astray.  I'll keep 
you posted on news as we receive it.

NEXT STEPS:  We are due for a Kudzu conference call where we can discuss this 
as a group -- stay tuned for a Doodle poll to get that conf call scheduled.

*  Our thanks to the Documentation Task Force:  Amber Cook (USC), Andrew Huff 
(Louisville), Cornelia Davis/Gaby Marcks (Alabama), Judy Greenwood (ole Miss), 
Tracy Luna (Tennessee).

Please let me know any questions.  Thanks!

--jeb

John Burger, Executive Director
Association of Southeastern Research Libraries
   ASERL
   c/o Georgia State University Library - Administration Suite LS7
   100 Decatur Street SE
   Atlanta, GA 30303-3202

   Telephone:  404-413-2896

Follow ASERL on Facebook:  http://on.fb.me/Ziuz2a 
Find me on Twitter:  https://twitter.com/ASERLJEB

Attachment: Lanter Process Documentation.docx
Description: Lanter Process Documentation.docx