Notes from today’s call with Lanter Delivery Systems
From: John Burger (
Date: Tue, 21 Aug 2018 12:49:13 -0700 (PDT)

FYI – For those who were unable to attend today’s call, and to memorialize the key points of the discussions.


Lanter Delivery-Kudzu Service Quality Update #5

August 21, 2018


Lanter will implement a new design for the shipping label in late September/early October 2018, to minimize errors in processing.

  • Barcode will move from left side of label to right side;
  • The “From” will use OCLC codes instead of the full name of the sending library (John Burger will send OCLC codes to Kevin Westervelt);
  • The “To” will be in a larger font size;
  • The new labels will not require any formatting, system upgrades or other changes at each participating library;
  • The new system will also implement the use of “Return” instead of “Tab” for loading barcode information.


Lanter will also create new reports, to be implemented in late October 2018:

  1. Aging Report:  Every time a package is scanned at pickup will start a 72 hour clock.  Any items not scanned as being delivered within 72 hours will be logged and an automatic alert sent to Lanter Customer Service staff for tracking/resolution;
  2. On-Time Delivery Report:  Lanter will create a report to log how many items were delivered within the contracted timeframe.


We reviewed the service issue reports.

  • In April 2018, Lanter shipped 2,170 Kudzu parcels with 10 reported problems;
  • In May 2018, Lanter shipped 1,970 Kudzu parcels with 7 reported problems;
  • In June 2018, Lanter shipped 1,464 Kudzu parcels with 19 reported problems;
  • In July 2018, Lanter shipped 1,432 Kudzu parcels with 16 reported problems.

It was noted that in some cases, multiple problems are counted as a single issue in the above counts – see Tulane’s ongoing problems with receiving dozens of Kudzu bags in a single day, most of them very late.  This was counted as a single issue in the counts above.


Other issues:

  1. Please continue to use Ziploc bags inside the pink courier bags!  It saved the day recently when a pink bag got wet.  If you need more pink bags, please contact John Burger.
  2. Address labels should be placed INSIDE the clear windows, not stuck onto the clear windows!  Peeling off labels leaves a messy residue and makes barcode reading difficult.
  3. Congrats to Jessica at University of Tennessee on the recent birth of a new baby!
  4. Next Kudzu-Courier call:  Please complete the Doodle poll at


Please let me know any questions, or if I missed anything significant.


Thanks to everyone who participated in today’s call.





John Burger, Executive Director

Association of Southeastern Research Libraries (ASERL)

c/o Robert W. Woodruff Library

540 Asbury Circle, Suite 316

Atlanta, GA  30322






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