FYI – For those who were unable to attend today’s call, and to memorialize the key points of the discussions.
Lanter Delivery-Kudzu Service Quality Update #5
August 21, 2018
Lanter will implement a new design for the shipping label in late September/early October 2018, to minimize errors in processing.
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Barcode will move from left side of label to right side;
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The “From” will use OCLC codes instead of the full name of the sending library (John Burger will send OCLC codes to Kevin Westervelt);
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The “To” will be in a larger font size;
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The new labels will not require any formatting, system upgrades or other changes at each participating library;
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The new system will also implement the use of “Return” instead of “Tab” for loading barcode information.
Lanter will also create new reports, to be implemented in late October 2018:
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Aging Report: Every time a package is scanned at pickup will start a 72 hour clock. Any items not scanned as being delivered within 72 hours will be logged and an automatic alert sent to Lanter Customer Service staff for tracking/resolution;
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On-Time Delivery Report: Lanter will create a report to log how many items were delivered within the contracted timeframe.
We reviewed the service issue reports.
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In April 2018, Lanter shipped 2,170 Kudzu parcels with 10 reported problems;
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In May 2018, Lanter shipped 1,970 Kudzu parcels with 7 reported problems;
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In June 2018, Lanter shipped 1,464 Kudzu parcels with 19 reported problems;
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In July 2018, Lanter shipped 1,432 Kudzu parcels with 16 reported problems.
It was noted that in some cases, multiple problems are counted as a single issue in the above counts – see Tulane’s ongoing problems with receiving dozens of Kudzu bags in a single day, most
of them very late. This was counted as a single issue in the counts above.
Other issues:
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Please continue to use Ziploc bags inside the pink courier bags! It saved the day recently when a pink bag got wet. If you need more pink bags, please contact John Burger.
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Address labels should be placed INSIDE the clear windows, not stuck onto the clear windows! Peeling off labels leaves a messy residue and makes barcode reading difficult.
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Congrats to Jessica at University of Tennessee on the recent birth of a new baby!
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Next Kudzu-Courier call: Please complete the Doodle poll at
https://doodle.com/poll/4523nvbyszghxith.
Please let me know any questions, or if I missed anything significant.
Thanks to everyone who participated in today’s call.
--jeb
John Burger, Executive Director
Association of Southeastern Research Libraries (ASERL)
c/o Robert W. Woodruff Library
540 Asbury Circle, Suite 316
Atlanta, GA 30322
404-727-0137