|Document Delivery Workflow Questions||<– Date –> <– Thread –>|
|From: Taulbee, Courtney E (courtney.taulbeeuky.edu)|
|Date: Mon, 26 Mar 2018 08:33:05 -0700 (PDT)|
I’m interested in learning how other academic libraries handle certain workflow procedures, particularly for delivery services of in-house items to your users. Do you have a separate unit for these tasks? Does ILL borrowing and/or lending staff manage these responsibilities as well? Is Document Delivery handled by a different department altogether or perhaps are these tasks split between two departments?
For your institution, I’m curious as to which staff members are responsible for:
Processing requests for and making copies (articles, book chapters, etc.) from your collections for your campus users
Processing, filling, and managing returns for requested items from a remote storage facility
Filling hold requests for in-house pickup at your main branch and for those that will be sent to a different campus library location from the main branch
Managing physical item requests for distance learning users
Feel free to respond off-list.
Interlibrary Loan/Document Delivery
1-50D Young Library
University of Kentucky
Lexington, KY 40506-0456
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