Re: LANTER/KUDZU - CREATE LABEL message when saving
From: Teresa Robinson (trobinsonthrottlenet.com)
Date: Mon, 29 Aug 2016 06:26:21 -0700 (PDT)

Hi Gail,

 

Has your issue been resolved?

 

Regards,

 

Teresa A. Robinson

QA Analyst

Throttlenet, Inc.

9201 Watson Road, Suite 130

Crestwood, MO 63126

O: (314) 227-2647

F: (314) 918-1898

Help Desk: (314) 227-2628

supportteam [at] throttlenet.com

Support Phone: (314) 603-8021

trobinson [at] throttlenet.com

www.throttlenet.com

Description: C:\Users\eric_throttle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\QQ6AZ0L2\throttlenet-logo_Dec2010_tagline_EMAIL.png

 

 

 

From: Eric Snow [mailto:esnow [at] lanterdeliverysystems.com]
Sent: Friday, August 26, 2016 12:05 PM
To: Gail P Barton (gpbarton) <gpbarton [at] memphis.edu>; kudzu-ops [at] aserl-lists.org; Tom Vaughan <tvaughan [at] lanterdeliverysystems.com>
Cc: Cynthia Morgan Nichols (cmnchls1) <cmnchls1 [at] memphis.edu>; Melissa Eich <meich [at] throttlenet.com>; Teresa Robinson <trobinson [at] throttlenet.com>
Subject: RE: LANTER/KUDZU - CREATE LABEL message when saving

 

If the software pulled down an automatic update it is possible.

 

Eric Snow

IT Project Manager

1600 Wayne Lanter Ave Madison IL

Office Phone: 618-452-5300 Ext 2208

Cell Phone: 618-514-2909

 

From: Gail P Barton (gpbarton) [mailto:gpbarton [at] memphis.edu]
Sent: Friday, August 26, 2016 12:04 PM
To: Eric Snow <esnow [at] lanterdeliverysystems.com>; kudzu-ops [at] aserl-lists.org; Tom Vaughan <tvaughan [at] lanterdeliverysystems.com>
Cc: Cynthia Morgan Nichols (cmnchls1) <cmnchls1 [at] memphis.edu>; melissa eich (meich [at] throttlenet.com) (meich [at] throttlenet.com) <meich [at] throttlenet.com>; Teresa Robinson <trobinson [at] throttlenet.com>
Subject: RE: LANTER/KUDZU - CREATE LABEL message when saving

 

Thank you for the quick reply and suggestion, Eric.

 

Is the setting you mentioned in Adobe, one that would have generated a change on its own? I thought that there might have been a ‘behind the scenes’ change which discontinued saving each label separately in the download queue.

 

Gail

 

Gail Perkins Barton, MLIS

Assistant Professor / Interlibrary Loan Librarian

Collection Management / Interim Head of Department

UofM logo

The University of Memphis 
126 McWherter Library 
Memphis, TN 38152

901.678.8223 | memphis.edu

 

 

 

 

From: Eric Snow [mailto:esnow [at] lanterdeliverysystems.com]
Sent: Friday, August 26, 2016 11:36 AM
To: Gail P Barton (gpbarton) <gpbarton [at] memphis.edu>; kudzu-ops [at] aserl-lists.org; Tom Vaughan <tvaughan [at] lanterdeliverysystems.com>
Cc: Cynthia Morgan Nichols (cmnchls1) <cmnchls1 [at] memphis.edu>; melissa eich (meich [at] throttlenet.com) (meich [at] throttlenet.com) <meich [at] throttlenet.com>; Teresa Robinson <trobinson [at] throttlenet.com>
Subject: RE: LANTER/KUDZU - CREATE LABEL message when saving

 

If I am not mistaken this is a setting in Adobe acrobat.  You may need to have your IT folks look to see if there was an update.

 

Eric Snow

IT Project Manager

1600 Wayne Lanter Ave Madison IL

Office Phone: 618-452-5300 Ext 2208

Cell Phone: 618-514-2909

 

From: Gail P Barton (gpbarton) [mailto:gpbarton [at] memphis.edu]
Sent: Friday, August 26, 2016 11:32 AM
To: kudzu-ops [at] aserl-lists.org; Tom Vaughan <tvaughan [at] lanterdeliverysystems.com>; Eric Snow <esnow [at] lanterdeliverysystems.com>
Cc: Cynthia Morgan Nichols (cmnchls1) <cmnchls1 [at] memphis.edu>; melissa eich (meich [at] throttlenet.com) (meich [at] throttlenet.com) <meich [at] throttlenet.com>; Teresa Robinson <trobinson [at] throttlenet.com>
Subject: LANTER/KUDZU - CREATE LABEL message when saving

 

Good morning, KUDZU partners,

 

Starting yesterday, when printing the labels, the following situation occurs. We printed about 10 shipments and each time when clicking the CREATE LABEL, the Download queue on the computer displays and the message prompting to REPLACE THE FILE shows on the screen as below. This is very different than expected and we would like to know what might have been changed. We did have a student start processing on Monday but he assures us that he changed nothing. In fact, it does not appear that anything could be changed at that point as far as choosing the printer. I thought about it being changed to print to Cute PDF, Adobe, or etc. The change does not seem to affect the manifest but it is definitely a change and I want to know how to keep from replacing each label when previously they have posted sequentially in the download file.

 

If someone on the list has any insight about this, or the Lanter development team [need their email if not included or please forward], please let me know. 

 

Thank you for a reply,

Gail 

 

Gail Perkins Barton / TMA 

Interlibrary Loan Librarian

University of Memphis

901-678-8223 or 2262

 

 

 

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